Answers to our most frequently asked questions

Frequently Asked Questions

Top 3 Q's

3 Simple steps.

1)Discover Trade-In Value: Find your device on the site and let us know what condition it's in to get an initial offer. Complete the checkout form to start the order and we'll keep the process going.

2)Ship with to Confidence: Ready to trade in your phone or device? We'll send you the shipping materials and a prepaid label at no cost to make the process super easy.

3)Receive your payment: After your device is received, we'll evaluate to confirm if the condition you provided when we made the initial offer. We'll keep in touch along the way.  When you checkout, you'll have the option to choose how to receive payment. (terms and conditions apply).

Yup.
Yup.

Device Condition Definitions

It's very important that you take time to correctly determine the condition of the device. Selecting the correct condition mean you'll get paid in a timely manner.  Here's the criteria you can use to determine your device's condition.

Grade A  Like New / Mint condition

Grade B OEM, no cracks, light use, fully functional

Grade C Cracked Glass/ Good LCD 

Grade D Bad LCD, touch issues, must be fully functional phone just needs new screen.  We can test with another screen. Aftermarket also =bad LCD

DOA No Power sings of life. Cracked, bad LCD, Water damaged, mixed issues. Bend frame, missing parts may be subject to lower price.



We purchase all kinds of things. If you cant find something on our lists please contact us and we will see if we can get a quote for you.

Account

Yes
Please click on the My Account at the top of our Home page.
You will be prompted to enter your email address and Password.
Yes
Please click on the "My Account" at the top of our Home page.

If you forget your password, please click on My Account at the top of our home page.
Enter the e-mail address associated with your account, then click Submit. 

You will get an almost instant email sent with a link to reset your password.

Yes,

Simply click on My Account at the top tool bar of our website and log in to view your status.

Please check your spam or junk folders first. If that does not work you can do a quick search for "our site.com" and it should come up for you.

If it is not there please utilize the contact us page link in the footer.
In regards to your device we encourage you to reset it before shipping/arriving.  We will also do a device wipe when checking in and preparing our quote.

In regards to the information we collect when you place your order, this is essential for us to process your sales and keep you up to date. We do not rel;ease this information to any third parties. For further information about how this information is managed please visit our privacy policy.

Posting

Nope, zero. We will supply you with a prepaid shipping label.  No payment required if you use this option.

Self Ship
Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.


You will have the option to generate a free shipping label during your quote process online. There is no charge for this.


Please select your model and complete the sales order, you will then have a shipping label generated for you.

Please send your device(s) within 10 days of your online order.  Orders over 10 days will Expire.

We can only guarantee price if the device is shipped within 4 days of the label being generated. 

Expired order will need to be resubmitted
Simply login to My Account in the top corner and Add New Order.
there is no need to re-input your details.

We are automated!
Our system will send you an email notification when your device(s) have arrived.

When using our service, it should take approximately 1-3 working days to be delivered to us. With remote regional areas shipments can take additional time.
Please complete the online Bulk Order request to contact us.
Yes you are able to accept devices as long as:
1. devices are not Network Locked.
2. Device is on our product list.
3. You the customer have to pay for the Postage.

Payment

Your payment is processed within 24-48hrs from the date we test and confirm your devices.
You will be notified by email, at each stage of the process from start to end.
You will be receiving 3 emails from start to finish.
 Alternatively you are also able to get updates and payment status anytime by logging into your account online.
If you have not received your payment within 3 days please contact us ASAP!

What Model

Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
or
Go to settings icon on your device, and scroll down to About.

We have dedicated staff that work on updating our product range.
We are sorry to say that if it is not on our list we cannot offer money for your device at this time.

Most models have the number printed on the back of the handset or if back door comes off, it can be found under the battery pack. 
OR
For Smartphones the IMEI number found by going to the Telephone KeyPad.
1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.

Cloud Locks

A: www.iCloud.com website.

  • Log into www.icloud.com with your Apple ID and Password
  • Select this device from “All Devices” drop down and select your device
  • Device pop up box will appear.
  • Click “Remove from Account “
  • confirm by clicking “Remove”
B: From another Apple device with same Apple ID (iOS 10.3 or later)

  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]


Here is the way to turn off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison

Locate the imei or serial number of your device
and go to this great website iunlocker.net

Other Questions

We will only honor the quoted price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
we will not process payment or any compensation for the device(s).
3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we haven’t heard from you after 3 days, we will continue to process the device at our tested price.
Yes, 
As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.

Yes,

All devices are wiped upon delivery as part of our checkin process.